Reservation confirmation will be sent to you by the experience booking site.
・To change the date, please contact the experience booking site and they will check with the
experience provider. A change fee may apply.
・No-show is not refundable.
・If you arrive more than 1 hour after your reservation time without prior notice, it will be
considered a no-show and will not be refundable.
・If you are unable to attend due to inclement weather or natural disaster, please contact the
experience booking site and they will check with the experience provider to see if a refund is
possible.
・Cancel on the day of your reservation, you will be charged a 100% cancellation fee.
・If the experience plan is cancelled by the experience provider, you will be refunded the full
amount of your participation fee.
・Repeatedly change your reservation schedule, the experience booking site may decline your
application for a reservation.
Please note that the cancellation policy may vary depending on the experience booking site
and the experience provider. It is always best to check the cancellation policy before you book
an experience.
